• SAML 2.0 and OAuth were integrated with Azure AD and Okta, allowing for secure authentication and role-based access control. • Integrated ServiceNow 1AM with GCP 1AM for user provisioning, deprovisioning, and access reviews. • Designed and maintained a CMDB that was compatible with CSDM, improving service mapping accuracy and configuration data integrity. • Led the installation of ServiceNow ITOM components such as Discovery, Event Management, and Service Mapping to improve infrastructure visibility. • Created secure Cl/CD pipelines utilizing GitHub Actions and ServiceNow Cl/CD APls, complete with automated testing and compliance checks. • Created Performance Analytics dashboards to monitor SLAs, vulnerability response, and technician efficiency. • Using Flow Designer, I developed self-service workflows and orchestration flows to automate access provisioning and asset activities. • Using REST/SOAP APls, we integrated third-party programs such as Jira, Workday, and Adobe Workfront to provide smooth collaboration and data sync. • Using the iOS and Android SDKs, we created responsive ServiceNow mobile apps for real-time field data gathering. • Implemented CSM and HRSD modules with linked processes from Salesforce, HubSpot, and Workday to improve customer and employee experiences. • Integrate SonarQube into Cl pipelines to discover vulnerabilities early in the ServiceNow development process. • Developed and maintained ServiceNow portals, UI policies, client scripts, and business rules to improve user experience and platform stability.